Everything about how your personal data is collected, stored, and when it may be shared on 22arc — explained in plain, simple English.
For any data-related queries, contact us at [email protected].
By using 22arc, you are considered to have agreed to this Privacy Policy ("Policy"). This Policy explains what data we collect, why we collect it, how we keep it secure, and what rights you have. We have tried to write everything in clear, simple, and concise language.
If anything is unclear or you'd like to know more, reach us via live chat or at [email protected] — we're happy to respond in Bengali.
22arc collects various types of information to keep its services running and your account secure. This falls into three main categories:
Full name, date of birth, and gender — provided at registration. NID or passport copy required for KYC verification.
Mobile number, email address, and (optional) home address. Used for payment confirmation and support communications.
BKash & Nagad account numbers — used solely to process transactions. Full payment credentials are never stored in our system.
Records of messages and complaints submitted via live chat or email are retained to help us improve our service.
IP address, browser type and version, operating system, screen resolution. Used for fraud detection.
Pages visited and time spent, games played, betting history, and click patterns — all used to improve the platform.
Approximate location based on IP address. GPS or precise location data is not collected.
Detailed logs of every deposit, withdrawal, bet, and game outcome — essential for dispute resolution and security.
In some cases, transaction confirmation data is received from payment providers such as bKash and Nagad. Identity verification results may also be received from KYC partners. Such data is strictly limited to its designated purpose.
22arc uses your information only for the purposes listed below. It is never used for undefined or undisclosed purposes:
Your identity information is used for registration, login, password reset, KYC verification, and keeping your account secure.
Payment information is used temporarily to confirm deposits and process withdrawals. Full payment details are removed once the transaction is complete.
Suspicious activity is detected and prevented using IP logs, device information, and behavioral analysis.
To respond accurately to your questions or complaints, we may need to review your account and transaction history.
Anonymized statistics are analyzed to understand which features are most used and where issues may arise.
To inform you of promotions and offers tailored to your preferences. You can opt out at any time.
22arc uses multiple layers of security to keep your information safe. Our security framework is outlined below:
All data transmitted between the platform and your device is protected by 256-bit SSL/TLS encryption, making interception or data theft virtually impossible.
Stored personal data is encrypted in the database. Passwords are never stored in plain text — only in hashed form.
Only designated staff can access specific data. All access is logged and audited regularly.
Regular Penetration Testing and Security Audits are conducted by third-party experts. Any vulnerabilities identified are addressed promptly.
In the event of a data breach, affected users will be proactively notified within 72 hours.
22arc does not retain data longer than necessary. Retention periods vary by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration Details | Account closure + 5 years | Legal & Audit Requirements |
| Transaction Records | 7 years | Legal Financial Obligations |
| KYC Documents | Account closure + 5 years | Regulatory Authority Guidelines |
| Support Conversations | 2 years | Service Improvement & Disputes |
| Log Files | 90 days | Security Monitoring |
| Marketing Preferences | Until You Opt Out | Based on user consent |
Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified in any way.
22arc uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.
| Type | Example | Purpose | Category |
|---|---|---|---|
| Essential | Session ID, CSRF token | Maintaining login session, security | |
| Functional | Language preferences, theme | Remembering Your Preferences | |
| Analytics | Page Views, Session Duration | Service Improvement Statistics |
Analytics and functional cookies can be disabled from your browser settings. However, disabling essential cookies may affect site functionality — you may experience issues with login or payments.
Some data is stored in your browser's Local Storage — such as game settings and language preferences. It works similarly to cookies but is not automatically sent to the server.
As a 22arc user, you have important rights over your own data:
To find out what data we hold about you, send a request to [email protected]. A full list will be provided within 30 days.
If any name, number, or address is incorrect, contact support. Once verified, corrections will be made promptly.
After account closure, you may request deletion of all data beyond what is required by legal obligation.
You can request an export of your own data in a machine-readable format.
You can object to marketing communications or analytical use at any time — your account will not be affected.
You may request that the use of your data be restricted under certain circumstances.
To exercise any of your rights, email us at [email protected] or reach out via live chat. We will respond within 30 days of your request. Complex cases may take longer, but you will be kept informed.
22arc strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. Date of birth is required during registration, and age verification is carried out in any case of suspicion.
If a parent believes their child is using 22arc, please contact us immediately at [email protected]. Once verified, the relevant account will be closed and all associated data will be deleted.
If children are present in your household, make sure to log out of your 22arc account on any shared computer or phone rather than leaving it signed in. Use a strong password that children cannot easily guess.
22arc's servers and infrastructure may be located in multiple countries, which means your data may be processed or stored through international transfers.
Wherever your data travels, the protections outlined in this privacy policy apply at all times. Our agreements with third-party partners include data protection standards equivalent to our own.
During registration, you can consent to receiving marketing communications. If you do, 22arc may send you offers and updates via the following channels:
Stopping marketing communications is simple:
Reply "STOP" to any promotional SMS, or contact support to opt out.
Every email includes an "Unsubscribe" link at the bottom. One click and you're off the list.
Log in and go to Notification Settings to enable or disable any marketing channel at any time.
Opting out will not stop essential account communications such as payment confirmations and security alerts.
22arc may update this privacy policy from time to time, in response to new services, changing legal requirements, or updates to our practices.
For significant changes:
Minor changes (such as spelling or formatting) may not be announced separately, so we recommend checking this page from time to time.
If you have any questions about our Privacy Policy, wish to exercise your data rights, or have any concerns, please get in touch:
Submit any privacy-related request and you will receive a response within 30 days.
For general enquiries or urgent matters, log in and click the chat icon.
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How we protect your privacy — from both a technical and policy standpoint.
All data traveling between your device and our servers is protected by 256-bit SSL encryption. No one can read or tamper with it in transit.
22arc never sells your name, phone number, email, or any personal information to advertisers or marketing companies — under any circumstances.
Even our own staff can only access the information required for their specific role. All access is logged and audited.
Your consent is obtained before your data is used for anything beyond essential services. You may withdraw that consent at any time.
Data is not kept longer than necessary. Once the defined retention period ends, it is securely deleted or anonymized.
In the event of a data breach, there is an obligation to notify affected users by email within 72 hours.
Your data is protected, your payments are secure. Open an account at 22arc and enjoy your entertainment with complete peace of mind.
The most important points from the full policy, all on one page.
| Subject | 22arc's Location |
|---|---|
| Sale of Data | Never |
| Encryption | 256-bit SSL/TLS |
| Marketing Opt-Out | At any time |
| Data Deletion Request | Applicable |
| Child Protection | Strict 18+ Policy |
| Third-Party Tracking | No Ad Trackers |
| Transaction Records | 7 years (legal obligation) |
| Response Time | Within 30 days |
Frequently asked questions from 22arc users.
No more privacy worries. Open an account at 22arc and enjoy your entertainment with complete peace of mind.
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